Knife Warehouse Reviews

4.5 Rating 1,471 Reviews

88 %

of reviewers recommend Knife Warehouse

4.5

Based on 1,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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support@knifewarehouse.co.uk

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Knife Warehouse 5 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for my parcel for weeks. The royal mail have been on strike, I am aware that is not knife warehouses fault, but a courier service would of be preferable.”

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Posted 2 years ago

“I did not receive my package and haven’t got any emails about it I ordered the 22” machete with teeth and didn’t receive it. It’s been 2 weeks now”

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Posted 2 years ago

“Hi, my order never arrived, when i contacted knifewarehouse they didnt responde to my messages. In a week time if i dont hear anything I will report it to my credit card company as fraud.”

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Posted 2 years ago

“Still haven’t received my order”

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Posted 2 years ago

“I have not received”

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Posted 2 years ago

“I’ve not got the knife yet”

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Posted 2 years ago

“After 1 week i still dodnt received my order so why you asking to review?!”

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Posted 2 years ago

“Still waiting to receive order...not impressed!”

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Posted 2 years ago

“Have not received order yet!”

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Posted 2 years ago

“Still waiting for a replacement sinceramente february. Still ignoring my email. And when finally looks that they listen, they closed the case again without sending it”

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Posted 2 years ago

“They said it would be delivered in 2-3 days but it has been 7 days and i have still not recieved the product”

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Posted 2 years ago

Hi There have been Royal Mail strikes each week, 2 days a week (including yesterday and today), creating a backlog, all orders have been dispatched but you will have to be a little patient. It is out of our control unfortunately and because of the law we have to use Age Verified delivery, only Royal Mail and UPS offer this that I know of. I can see the tracking it is in Milton Keynes but they are on Strike today so I guess it will be tomorrow. Apologies for the delay. Kind regards Joe

Posted 2 years ago

“Item not bad but don't expect a response from them if you ask a question.”

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Posted 2 years ago

Hi Mark I clear the email inbox everyday, first in the morning and then before we close. I havent seen any question from you. If you still have a question for us email me directly on joe@artemiswebltd.co.uk Thanks. Joe

Posted 2 years ago

“Ordered a blank firing pistol and 9mm pak Ammo and machete, received machete no pistol or ammo. Emails a few times and no response yet”

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Posted 2 years ago

“Knives send was damaged, send back , no word about replacement or money refund, no contact number or address”

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Posted 2 years ago

Hi Suresh I searched your name and found an order from a couple of years ago, seems like a very long time. Would you be able to email me at support@knifewarehouse.co.uk and we'll clear this up. Many thanks Joe Wheeler

Posted 2 years ago

“My knife hasn’t arrived”

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Posted 2 years ago

Hi Ellis We havent had any contact from you. If you send us an email we will check with royal mail and send a replacement if it has got lost. Thanks Joe support@knifewarehouse.co.uk

Posted 2 years ago

“One of the knives was broken contacted you and no response I want to return a knife u can contact me by email at budaraman725@gmail.com but so far bad experience.”

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Posted 2 years ago

Hi We sent you a returns label last week. If you havent received that please let me know. Thanks Joe

Posted 2 years ago

“Ordered a lockblade by mistake and straight away explain the situations for a refund and they still took my mooney thank you fo you’re very bad service”

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Posted 2 years ago

Hi Ann We shipped that order before we saw your email to cancel, we try to ship every order as soon as possible, Not to worry, you can return to sender at no cost and we can refund that for you. Apologies for the inconvenience Kind regards Joe Wheeler www.knifewarehouse.co.uk

Posted 2 years ago

“This is the second time that I receive a prduct that seems not brand new. as if it seems it has already returned or anything else but it sems not new so I am not happy wi th this time shopping. I dont wanna return but I may revise my shopping from you.”

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Posted 2 years ago

Hi Esmaiel We only sell brand new items. If you get in touch with us directly I am sure we can sort it out. Drop me an email when you can, thanks. Kind regards Joe Wheeler support@knifewarehouse.co.uk

Posted 2 years ago

“After sending 5 emails we have still not had a reply from this company. Avoid. Do your research and buy from elsewhere. We bought a knife. Never received it. The post office sent it back to them giving me proof that they received it back. Still nothing. They have the goods and the money which is illegal. Customer services is non existent. No contact number. And as previously mentioned not even a reply. We have reported them to trading standards.”

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Posted 2 years ago

Hi Joel The reason you did not collect the parcel is because you are under 18 and could not provide the proof of age needed by Royal Mail before they can release a bladed item to you. You have done a very good photoshop on the passport provided before shipping though. Your order has been refunded and your account is blocked. It is illegal to attempt to purchase knives when under 18 in the UK. Kind regards Joe

Posted 2 years ago

“I ordered from this company several days ago. They asked that I upload a photo of my ID. After I did this, I received a email from someone called "Joe Wheeler". This moron is claiming my ID isn't valid because my middle name isn't on the ID card I had sent him. Despite the cardholder's name and the name on the ID card having the exact same details! I tried to explain that most ID cards don't have your full name on them. I haven't heard back from them in days, even though I have asked for a refund twice. This company's customer service is terrible. They have took my money and not even wrote me any emails back, or refunded my money. PLEASE AVOID AT ALL COSTS!”

Knife Warehouse 1 star review on 7th February 2021

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Posted 4 years ago

Knife Warehouse is rated 4.5 based on 1,471 reviews