Knife Warehouse Reviews

4.5 Rating 1,474 Reviews

88 %

of reviewers recommend Knife Warehouse

4.5

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

support@knifewarehouse.co.uk

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Knife Warehouse 5 star review on 14th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from this company several days ago. They asked that I upload a photo of my ID. After I did this, I received a email from someone called "Joe Wheeler". This moron is claiming my ID isn't valid because my middle name isn't on the ID card I had sent him. Despite the cardholder's name and the name on the ID card having the exact same details! I tried to explain that most ID cards don't have your full name on them. I haven't heard back from them in days, even though I have asked for a refund twice. This company's customer service is terrible. They have took my money and not even wrote me any emails back, or refunded my money. PLEASE AVOID AT ALL COSTS!”

Knife Warehouse 1 star review on 7th February 2021

Helpful Report

Posted 4 years ago

“Do not reply to e mails , no item sent ... beware a scam company”

Helpful Report

Posted 4 years ago

“Do not buy from them! I bought a sword from them and it came broken; the blade was bent and had a chip in it. I emailed and messaged the company many times and they ignored all of my emails. Only until a few years later when I made comments on their Facebook posts that they replied. They said that my recent email was in their junk folder and because they don't check their junk folders, customers can not get into contact with them. Resulting in them ignoring my issue with the product and they do not want to help resolve it. because "my warranty has finished" but it's their fault for not looking in their email properly! So they sell you broken items, ignore all your emails and tell you that you can not have a refund. Scam company stealing your money. They refuse to take responsibility and saying its my fault when its their fault for ignoring my emails!”

Helpful Report

Posted 4 years ago

“Do not buy from them! I bought a sword from them and it came broken; the blade was bent and had a ship in it. I emailed and messaged the company many times and they ignored all of my emails. Only until a few years later when I made comments on their Facebook posts that they replied. They said that my recent email was in their junk folder and because they don’t check their junk folders, customers can not get into contact with them. Resulting in them ignoring my issue with the product and they do not want to help resolve it. because "my warranty has finished" but it’s their fault for not looking in their email properly! So they sell you broken items, ignore all your emails and tell you that you can not have a refund. Scam company stealing your money.”

Helpful Report

Posted 4 years ago

“SCAMMERS! Same problem over and over again. They didnt send any product, just took the money. Send me some false tracking ID and not responding to mail...”

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Posted 6 years ago

“DO NOT USE!! Probably a scam On the 5th of September I ordered on cheap knife to test the site and see how good it was for delivery and legitimacy. 8 days. 3 emails and one online contact later there has been no contact or delivery of any kind, payment has been taken from my account and that was confirmed from 'WorldPay'. Despite advertising emails being sent out there has been no reply to any of my emails inquiring about delivery time, age verification time, receipt of payment or where my product is. DO NOT USE!!!”

Helpful Report

Posted 6 years ago

“I have not received the item i paid for by paypal ,despite numerous emails no one has bothered to reply,they do not answer phone i am disgusted!!!!”

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Posted 7 years ago

“Not getting any replies or response from them!! I need an item before Christmas and they are just ignoring me!”

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Posted 7 years ago

“Ordered a knife a week ago. Sent three emails and messaged them on Facebook and no contact back. An absolute scam. AVOID. SOEND YOUR MINEY ELSEWHERE.”

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Posted 8 years ago

“Take your money they should not be in business impossible to make any kind of contact with them ,I had read many of the same complaints,regarding there ethics”

Helpful Report

Posted 8 years ago

“I ordered a godfather style stilleto knife over 3weeks ago WHICH I HAVE NOT RECIEVED,HAVE EMAILED THE COMPANY SEVEN TIMES WITH NO REPLY AND WITH SOME OF MY EARLIER PURCHASES DIDNT EVEN GET THE SO CALLED SCRATCH CARDS THEY MENTION SO OFTEN LUCKILY I PAID WITH PAYPAL WHO ARE TAKING THE ISSUE UP ON MY BEHALF. SO WHY NO REPLY !!!?”

Helpful Report

Posted 8 years ago

“I ordered 2 knives on the 27th of may and despite numerous emails I have not been contacted by anyone and not received any goods beginning to think it's a scam site yours burnsy29457@yahoo.co.uk”

Helpful Report

Posted 8 years ago

“The knife warehouse have taken my payment but no confirmation email, no sign of the knife 1 week later. No contact number to be found anywhere and no replies to my email. I am starting to think they are a scam site. Terrible”

Helpful Report

Posted 9 years ago

“Tracking number I received was wrong being waiting days for my parcel and I don't know when it's going to be delivered”

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Posted 10 years ago

“Blade came strached and un even”

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Posted 10 years ago

Hello Tracey We can exchange or refund any faulty or damaged items for you. Just drop us an email and we will sort this out for you. You can email me directly at Joe@ArtemisWebLtd.co.uk Many thanks Joe

Posted 10 years ago

Knife Warehouse is rated 4.5 based on 1,474 reviews