Extremely poor service. Not what I expected at all. I purchased a £10 mystery box and when received found it to be of very poor quality. An unbranded Chinese cheap-looking knife. Wouldn't have spent £14.99 on it in a shop. The locking mechanism fails with any sort of pressure and is unusable. I left a review of the knife and it didn't appear on the website, probably due to being a "bad" review. I sent an email to enquire as to how to go about a return, but this too has been ignored. Terrible customer service and not what I expected after reading all the great reviews the company gets. Won't be using it again